Makita HS013GZ Cordless Circular Saw, Electric Brake, Soft Start 415 mm (16-5/16") 40Vmax XGT BL AWS

Warranty Policy

Thank you for purchasing from Charlon Enterprises. We want every customer to understand how our warranty works before requesting repair, checking, or service.

Six (6) Months Service Warranty

Products purchased from Charlon Enterprises come with six (6) months service/labor warranty only. Spare parts, electrical parts, and other replacement parts are not included in the free service warranty.

Service/labor warranty may only be done within Charlon Enterprises premises.

What the Warranty May Cover

• Factory defects or problems caused by manufacturing issues.
• Product issues that happen under normal and proper use.
• Checking and service labor within the allowed warranty period.
• Brand warranty may also apply depending on the product brand, model, and official service center policy.

What Is Not Covered

• Damage caused by wrong use, overloading, misuse, or improper handling.
• Damage caused by accidents, drops, cracks, water damage, fire, or burned parts.
• Units that were opened, repaired, modified, or tampered with by unauthorized persons.
• Normal wear and tear from regular use.
• Consumable or replaceable parts such as carbon brushes, switches, blades, belts, batteries, cords, and similar parts, unless stated otherwise.
• Products used for the wrong purpose or beyond their recommended capacity.
• Items bought from other sellers or outside Charlon Enterprises.
• Products with removed, damaged, or unreadable serial numbers.

Important: Receipt Is Required

• Please keep your original receipt as proof of purchase.
• The receipt must be presented when requesting warranty service.
• No receipt means no warranty.

How to Request Warranty Service

1. Contact Charlon Enterprises
   Message us with your complete name, order details, product name, and the issue with the item.
2. Send Photos or Videos
   We may ask for photos or videos so we can better understand the problem before checking the unit.
3. Bring or Send the Item for Checking
   The item may need to be brought to Charlon Enterprises or sent to the proper service center, depending on the product and brand.
4. Evaluation of the Item
   The item will be checked first to confirm if the issue is covered by warranty.
5. Repair or Service
   If the issue is covered, the item may be serviced or repaired based on the warranty terms. If replacement parts are needed, the cost of parts may be shouldered by the customer.

Warranty Period

• The warranty starts from the date of purchase or delivery.
• The six (6) months service warranty only covers service/labor, not parts.
• Warranty coverage may vary depending on the product brand and type.
• Serviced or replaced items will follow the remaining warranty period of the original purchase.

For Warranty Follow-ups

For warranty concerns, checking updates, or follow-ups, please contact Charlon Enterprises through our official contact channels.

Last Updated: May 17, 2026

Shipping Policy

At Charlon Enterprises, we aim to provide a clear and convenient delivery process for every customer. Since many of our products are tools, machines, engines, generators, pumps, power tools, and other heavy-duty equipment, shipping fees and delivery options may vary depending on the item size, weight, destination, and courier availability.

Before finalizing your order, our team will confirm the item availability, payment status, preferred courier, and estimated shipping arrangement.

Order Processing and Pickup Cutoff

• Orders are processed from Monday to Saturday, excluding Sundays and holidays.
• All pick-ups, courier bookings, cargo drop-offs, and item releases must be confirmed and processed before 2:30 PM.
• Orders placed, paid, or confirmed after 2:30 PM will be scheduled for pick-up, courier release, or delivery on the next business day.
• Some specialty, pre-order, bulky, or heavy-duty items may require additional preparation time. Customers will be notified if delays occur.
• Please wait for confirmation from Charlon Enterprises before booking any rider, driver, courier, or cargo provider.

Shipping Fee Reminder

A base shipping fee may be applied, depending on the courier, cargo provider, destination, and type of delivery. However, the final shipping fee may still change depending on the actual product ordered.

• Actual item weight and dimensions
• Product type and declared value
• Delivery location
• Courier or cargo provider assessment
• Vehicle type needed
• Packaging or special handling requirements
• Shipping fees already paid to the courier or cargo provider may not be refundable once the item has been released.

For website orders, our team will contact the customer first before confirming the final shipping arrangement.

Same-Day Delivery / Customer-Booked Courier

For Metro Manila and nearby serviceable areas, customers may book a same-day courier such as Lalamove, depending on item size, weight, vehicle type, and availability.

Please do not book a rider or driver until our team confirms that the item is ready for pickup.

Customer-booked courier pickup schedule:

• Monday to Saturday
• 8:30 AM to 2:30 PM only
• Lunch Break: 11:30 AM to 12:30 PM

Customers must send the rider or driver details, including name, contact number, plate number, vehicle type, and booking reference if available.

Standard Parcel Couriers

These are usually best for smaller items, accessories, boxed products, and items accepted by the courier.

• LBC - Local and provincial parcel shipping, depending on item acceptance and branch availability.
• JRS - Documents, parcels, and small to medium-sized items.
• J&T Express - Small to medium-sized parcel deliveries.
• Shopee Express / SPX - Used when applicable for parcel-style or platform-related shipments.

National Cargo Providers

These cargo providers may cater to wider nationwide coverage, depending on branch serviceability, item size, and cargo acceptance.

• CaPEx - National cargo option
• AP Cargo - National cargo option

Bus Cargo Providers

These are usually best for terminal-based cargo delivery, especially for provincial routes. Customers may need to pick up the item at the assigned bus terminal or cargo branch.

• Victory Drop & Go - Northern Luzon
• Partas Bus Cargo - Luzon
• Genesis Bus Cargo - Luzon
• Florida Bus Cargo - Northern Luzon

Regional and Provincial Cargo Providers

These cargo providers are used depending on the customer’s location, item type, and available route.

• Pambato - South Luzon
• Rosam - South Luzon
• Sampag - Catanduanes
• Jade’s Cargo - Visayas and Mindanao

Provincial Cargo / Freight Delivery

For bulky items, heavy equipment, engines, generators, water pumps, agricultural machines, and large cartons, Charlon Enterprises may arrange cargo shipping through available cargo providers.

Most provincial cargo shipments are subject to branch acceptance, item inspection, declared value, packaging requirements, and freight quotation.

For provincial and bulky shipments, the shipping fee may be paid through Freight Collect. This means the customer pays the shipping fee directly to the cargo branch upon pickup or delivery.

Cargo Shipping Requirements

For cargo shipping, please provide the following details:

• Receiver’s Complete Name
• Contact Number
• Complete Address
• Preferred Cargo / Courier
• Preferred Branch or Terminal, if applicable
• Item Ordered
• Declared Value
• Preferred Shipping Type, if available
• Freight Collect preference, if applicable

Delivery Acceptance

• The customer or authorized receiver must be available to accept the delivery.
• If the courier requires a signature, valid ID, or delivery confirmation, the receiver must follow the courier’s requirements.
• For terminal-based cargo, the customer may need to pick up the item at the assigned bus terminal or cargo branch.
• If re-delivery is needed due to failed delivery attempts, additional fees may be shouldered by the customer.

Incorrect Address or Customer Details

Customers are responsible for providing complete and correct shipping details before the item is released.

• Please double-check the receiver’s complete name, contact number, address, preferred courier, and branch or terminal details if applicable.
• Charlon Enterprises will not be responsible for delays, wrong delivery, or lost shipments caused by incorrect customer-provided details.
• Any additional shipping fee caused by incorrect details, re-routing, or re-delivery may be shouldered by the customer.

In-Store Pickup

Customers may also pick up their orders directly from Charlon Enterprises.

Pickup Location:
Charlon Enterprises
665 B Evangelista St., Quiapo, Manila

Pickup Hours:
Monday to Saturday
8:30 AM to 2:30 PM only

All item pick-ups must be made before 2:30 PM. Please wait for our confirmation before visiting the store or booking a courier to make sure the item is ready for release.

Order Tracking and Delivery Reminders

• Once the order is shipped, the customer will receive the available tracking number, waybill number, cargo details, or terminal information.
• Tracking updates depend on the courier or cargo provider.
• Some bus cargo and provincial cargo providers may update through SMS, phone call, or terminal confirmation instead of online tracking.
• Customers are encouraged to monitor their shipment using the courier’s available tracking tools.
• Not all items are available for same-day delivery.
• Not all items are accepted by every courier.
• Bulky, heavy, fragile, or high-value items may require special handling.
• Delivery delays may happen due to weather, holidays, traffic, courier backlogs, terminal schedules, or other circumstances beyond our control.

Return to Sender / Failed Delivery

If an order is returned to Charlon Enterprises due to failed delivery attempts, incorrect address, refusal to receive, unpaid freight charges, or unclaimed cargo, our team will contact the customer for the next steps.

• Re-delivery fees may be shouldered by the customer.
• Shipping fees already paid to the courier or cargo provider may not be refundable.
• Items returned due to customer-related delivery issues will be handled on a case-to-case basis.

Lost, Delayed, or Damaged Shipments

If a shipment is delayed, lost, or damaged while in transit, Charlon Enterprises will help coordinate with the courier or cargo provider.

However, courier handling, delivery schedules, claims, and final approval of compensation are subject to the courier’s own policies.

For Shipping Concerns

For shipping concerns, delivery coordination, or courier questions, please contact Charlon Enterprises through our official contact channels.

Customer Service Hours:
Monday to Saturday
8:00 AM to 5:00 PM

Important Note: Customer service may assist inquiries until 5:00 PM, but item pick-up, courier release, and cargo release are only available until 2:30 PM.

Last Updated: May 18, 2026

Return & Refund Policy

At Charlon Enterprises, we allow return requests within seven (7) days from the date you receive your item. Please contact us first before sending the item back.

Return Eligibility

To qualify for a return, the item must be:

1. Unused and in the same condition as when you received it.
2. Complete with its original packaging, tags, manuals, accessories, and inclusions.
3. Accompanied by the official receipt, order confirmation, or proof of purchase.
4. Approved by Charlon Enterprises before being returned.

To request a return, please contact us at charlon.helpdesk@gmail.com. Once approved, we will give instructions on how and where to return the item.

Items returned without prior approval may not be accepted.

Exchange Policy (R.A. 7394 Compliant)

Please take note of our exchange rules following The Consumer Act of the Philippines:

• Change of mind is not eligible for exchange.
• Original receipt must be presented.
• Items must be exchanged within seven (7) days from the date of purchase or receipt.
• Items must be in the same condition as purchased and must be returned in their original packaging.
• Exchanges are not accepted for used items, incomplete items, or items damaged due to misuse or mishandling.
• Charlon Enterprises reserves the right to determine whether an item is used or damaged. If needed, the item may be assessed by an Authorized Service Center, which may take around 2 to 5 days.

If you want a different model, size, or variant, please complete the return process first, then place a new order depending on product availability.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it. If the item is damaged, defective, incomplete, or different from what you ordered, contact us immediately so we can check the issue and assist you properly.

Photos or videos may be requested for verification.

Refund Process

Once we receive and inspect the returned item, we will inform you if the refund request is approved or not. If approved, the refund will be processed through the agreed payment method.

Processing time may vary depending on the payment provider, bank, or transaction method used.

Important Reminders

• Return shipping or delivery fees may be shouldered by the customer, unless the issue was caused by an error from our side.
• Items with signs of misuse, tampering, damage, or missing parts may not be accepted for return.
• Some items may not be returnable due to product condition, brand policy, or safety reasons.

For return-related questions, you may email us at charlon.helpdesk@gmail.com.