Refund Policy

At Charlon Enterprises, we allow return requests within seven (7) days from the date you receive your item.

Please contact us first before sending the item back. Items returned without prior approval may not be accepted.

To qualify for a return, the item must be:

1. Unused and in the same condition as when you received it.
2. Complete with its original packaging, tags, manuals, accessories, and inclusions.
3. Accompanied by the official receipt, order confirmation, or proof of purchase.
4. Approved by Charlon Enterprises before being returned.

To request a return, please contact us at charlon.helpdesk@gmail.com. Once approved, we will give instructions on how and where to return the item.

For any return-related questions, you may also email us at charlon.helpdesk@gmail.com.

Please inspect your order as soon as you receive it. If the item is damaged, defective, incomplete, or different from what you ordered, contact us immediately so we can check the issue and assist you properly.

Photos or videos may be requested for verification.

Please take note of our exchange rules following The Consumer Act of the Philippines, or R.A. 7394:

• Change of mind is not eligible for exchange.
• Original receipt must be presented.
• Items must be exchanged within seven (7) days from the date of purchase or receipt.
• Items must be in the same condition as purchased and must be returned in their original packaging.
• Exchanges are not accepted for used items, incomplete items, or items damaged due to misuse or mishandling.
• Charlon Enterprises reserves the right to determine whether an item is used or damaged.
• If needed, the item may be assessed by an Authorized Service Center, which may take around 2 to 5 days.

If you want a different model, size, or variant, please complete the return process first, then place a new order depending on product availability.

Once we receive and inspect the returned item, we will inform you if the refund request is approved or not.

If approved, the refund will be processed through the agreed payment method. Processing time may vary depending on the payment provider, bank, or transaction method used.

Important Reminders:

• Return shipping or delivery fees may be shouldered by the customer, unless the issue was caused by an error from our side.
• Items with signs of misuse, tampering, damage, or missing parts may not be accepted for return.
• Some items may not be returnable due to product condition, brand policy, or safety reasons.

For return-related questions, you may email us at charlon.helpdesk@gmail.com.