Warranty Policy

Products purchased from Charlon Enterprises come with six (6) months service/labor warranty only.

• Spare parts, electrical parts, and other replacement parts are not included in the free service warranty.
• Service/labor warranty may only be done within Charlon Enterprises premises.
• Brand warranty may also apply depending on the product brand, model, and official service center policy.

• Factory defects or problems caused by manufacturing issues.
• Product issues that happen under normal and proper use.
• Checking and service labor within the allowed warranty period.
• Brand warranty may also apply depending on the product brand, model, and official service center policy.

• Damage caused by wrong use, overloading, misuse, or improper handling.
• Damage caused by accidents, drops, cracks, water damage, fire, or burned parts.
• Units that were opened, repaired, modified, or tampered with by unauthorized persons.
• Normal wear and tear from regular use.
• Consumable or replaceable parts such as carbon brushes, switches, blades, belts, batteries, cords, and similar parts, unless stated otherwise.
• Products used for the wrong purpose or beyond their recommended capacity.
• Items bought from other sellers or outside Charlon Enterprises.
• Products with removed, damaged, or unreadable serial numbers.

• Please keep your original receipt as proof of purchase.
• The receipt must be presented when requesting warranty service.
• No receipt means no warranty.

1. Contact Charlon Enterprises
   Message us with your complete name, order details, product name, and the issue with the item.
2. Send photos or videos
   We may ask for photos or videos so we can better understand the problem before checking the unit.
3. Bring or send the item for checking
   The item may need to be brought to Charlon Enterprises or sent to the proper service center, depending on the product and brand.
4. Evaluation of the item
   The item will be checked first to confirm if the issue is covered by warranty.
5. Repair or service
   If the issue is covered, the item may be serviced or repaired based on the warranty terms. If replacement parts are needed, the cost of parts may be shouldered by the customer.

• The warranty starts from the date of purchase or delivery.
• The six (6) months service warranty only covers service/labor, not parts.
• Warranty coverage may vary depending on the product brand and type.
• Serviced or replaced items will follow the remaining warranty period of the original purchase.

For warranty concerns, checking updates, or follow-ups, please contact Charlon Enterprises through our official contact channels.

You may also e-mail us at charlon.helpdesk@gmail.com.

Last Updated: May 17, 2026