Shipping Policy

At Charlon Enterprises, orders are processed from Monday to Saturday, excluding Sundays and holidays.

• All pick-ups, courier bookings, cargo drop-offs, and item releases must be confirmed and processed before 2:30 PM.
• Orders placed, paid, or confirmed after 2:30 PM will be scheduled for pick-up, courier release, or delivery on the next business day.
• Some specialty, pre-order, bulky, or heavy-duty items may require additional preparation time. Customers will be notified if delays occur.
• Please wait for confirmation from Charlon Enterprises before booking any rider, driver, courier, or cargo provider.

Delivery time depends on the customer’s location, courier availability, item size, item weight, cargo provider schedule, and branch or terminal serviceability.

• Once the order is shipped, the customer will receive the available tracking number, waybill number, cargo details, or terminal information.
• Tracking updates depend on the courier or cargo provider.
• Some bus cargo and provincial cargo providers may update through SMS, phone call, or terminal confirmation instead of online tracking.
• Customers are encouraged to monitor their shipment using the courier’s available tracking tools.

A base shipping fee may be applied, depending on the courier, cargo provider, destination, and type of delivery. However, the final shipping fee may still change depending on the actual product ordered.

• Shipping fees may vary depending on the item’s actual weight and dimensions.
• Product type, declared value, delivery location, vehicle type, packaging requirements, and courier assessment may affect the final fee.
• Bulky, heavy, fragile, or high-value items may require special handling or larger vehicle options.
• For provincial and bulky shipments, Freight Collect may apply. This means the customer pays the shipping fee directly to the cargo branch upon pickup or delivery.
• Shipping fees already paid to the courier or cargo provider may not be refundable once the item has been released.

Charlon Enterprises may arrange delivery through available courier and cargo partners depending on item size, location, and courier acceptance.

• Same-Day / Customer-Booked Courier: Lalamove for Metro Manila and nearby serviceable areas.
• Standard Parcel Couriers: LBC, JRS, J&T Express, and Shopee Express / SPX for smaller items, accessories, and boxed products.
• National Cargo Providers: CaPEx and AP Cargo for wider provincial cargo coverage.
• Bus Cargo Providers: Victory Drop & Go, Partas Bus Cargo, Genesis Bus Cargo, and Florida Bus Cargo for terminal-based provincial routes.
• Regional and Provincial Cargo Providers: Pambato, Rosam, Sampag, and Jade’s Cargo depending on route availability and cargo acceptance.

For Metro Manila and nearby serviceable areas, customers may book a same-day courier such as Lalamove, depending on item size, weight, vehicle type, and availability.

• Please do not book a rider or driver until our team confirms that the item is ready for pickup.
• Customer-booked courier pickup is available from Monday to Saturday, 8:30 AM to 2:30 PM only.
• Lunch break is from 11:30 AM to 12:30 PM.
• Customers must send the rider or driver name, contact number, plate number, vehicle type, and booking reference if available.
• For safety, Charlon Enterprises may verify the rider or driver details before releasing the item.

For cargo shipping, please provide complete and accurate details before the item is released.

• Receiver’s Complete Name
• Contact Number
• Complete Address
• Preferred Cargo / Courier
• Preferred Branch or Terminal, if applicable
• Item Ordered
• Declared Value
• Preferred Shipping Type, if available
• Freight Collect preference, if applicable

• The customer or authorized receiver must be available to accept the delivery.
• If the courier requires a signature, valid ID, or delivery confirmation, the receiver must follow the courier’s requirements.
• For terminal-based cargo, the customer may need to pick up the item at the assigned bus terminal or cargo branch.
• If re-delivery is needed due to failed delivery attempts, additional fees may be shouldered by the customer.

Customers are responsible for providing complete and correct shipping details before the item is released.

• Please double-check the receiver’s complete name, contact number, address, preferred courier, and branch or terminal details if applicable.
• Charlon Enterprises will not be responsible for delays, wrong delivery, or lost shipments caused by incorrect customer-provided details.
• Any additional shipping fee caused by incorrect details, re-routing, or re-delivery may be shouldered by the customer.

If an order is returned to Charlon Enterprises due to failed delivery attempts, incorrect address, refusal to receive, unpaid freight charges, or unclaimed cargo, our team will contact the customer for the next steps.

• Re-delivery fees may be shouldered by the customer.
• Shipping fees already paid to the courier or cargo provider may not be refundable.
• Items returned due to customer-related delivery issues will be handled on a case-to-case basis.

• Delivery delays may happen due to weather, holidays, traffic, courier backlogs, terminal schedules, or other circumstances beyond our control.
• If a shipment is delayed, lost, or damaged while in transit, Charlon Enterprises will help coordinate with the courier or cargo provider.
• Courier handling, delivery schedules, claims, and final approval of compensation are subject to the courier’s own policies.
• For high-value items, declared value or insurance options may be recommended depending on courier availability.

Customers may also pick up their orders directly from Charlon Enterprises.

Pickup Location:
Charlon Enterprises
665 B Evangelista St., Quiapo, Manila

Pickup Hours:
Monday to Saturday
8:30 AM to 2:30 PM only

• Please wait for our confirmation before visiting the store.
• Orders confirmed after 2:30 PM will be scheduled for pickup on the next business day.
• For urgent inquiries, customers may contact us through our official email, phone numbers, or Facebook Messenger.

For shipping concerns, delivery coordination, or courier questions, please contact Charlon Enterprises through our official contact channels.

Customer Service Hours:
Monday to Saturday
8:30 AM to 5:00 PM

Important Note: Customer service may assist inquiries until 5:00 PM, but item pick-up, courier release, and cargo release are only available until 2:30 PM.

Last Updated: May 18, 2026